Last Updated: October 26, 2026
1. Overview
Welcome to tlamc.shop, an online store operated by WHITE LABS - COPENHAGEN ApS, a company registered in Denmark under company registration number (CVR) 36077166.
Throughout this website, the terms "we", "us", and "our" refer to WHITE LABS - COPENHAGEN ApS. The terms "you", "your", and "customer" refer to individuals accessing our website or purchasing products through our online store.
These Terms of Service govern your access to and use of our website, including the purchase of products and the use of services provided through https://tlamc.shop.
By accessing or using our website, you agree to comply with these Terms of Service, subject to your mandatory rights under applicable consumer protection laws.
Our online store is powered by Shopify, which provides the e-commerce platform used to offer our products and services.
Nothing in these Terms excludes or limits any mandatory rights available to consumers under applicable European Union or national legislation.
2. Company Information
Company Name: WHITE LABS - COPENHAGEN ApS
Website: https://tlamc.shop
Customer Service Email: support@tlamc.shop
Telephone: +45 26 29 22 68
Company Registration Number (CVR): 36077166
Registered Business Address:
Kirstinehøj 1
2770 Kastrup
Denmark
For questions regarding orders, payments, delivery, returns, refunds, or these Terms of Service, please contact our customer service team.
3. Eligibility and Use of the Website
By using our website, you confirm that you have the legal capacity to enter into a purchase agreement under the laws applicable to you.
You agree to provide accurate, complete, and up-to-date information when placing an order.
You must not use our website for unlawful, fraudulent, or unauthorized purposes.
You agree not to:
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Provide false or misleading order information.
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Interfere with website functionality or security.
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Attempt unauthorized access to our systems.
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Use the website to distribute malicious software.
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Violate applicable laws or the rights of third parties.
We reserve the right to take reasonable measures to prevent fraudulent or unlawful activities, subject to applicable legal requirements.
4. Products and Product Information
We make reasonable efforts to provide accurate descriptions, specifications, images, and prices for products displayed on our website.
Product images are intended to represent the products offered. Minor visual differences may occur due to lighting, screen settings, or manufacturing variations.
However, products delivered must conform to their contractual descriptions and applicable legal requirements.
Product availability may change.
If a product becomes unavailable after an order has been placed, we will inform the customer and provide an appropriate solution, including cancellation and reimbursement where applicable.
We reserve the right to correct obvious errors in product information, subject to applicable consumer protection laws.
Any material change to an accepted order will require the customer's agreement where legally necessary.
5. Prices and Taxes
All product prices are displayed in the currency indicated on our website.
The applicable product price and any mandatory charges will be presented before the customer submits an order.
Where required by applicable law, displayed consumer prices include applicable VAT and other mandatory taxes.
We do not charge customers for standard shipping.
Free standard shipping is provided for orders placed through our store to supported delivery destinations.
Any additional charges that may legally apply must be clearly disclosed before the customer places an order.
We reserve the right to change product prices for future orders without prior notice.
Price changes will not retroactively affect orders that have already been accepted.
6. Orders and Contract Formation
When you place an order through our website, you submit an offer to purchase the selected products.
After submitting your order, you may receive an automated order confirmation acknowledging receipt of your order.
An automated acknowledgment does not necessarily mean that the purchase contract has been accepted.
A binding purchase contract is formed when we accept your order, subject to applicable law and the information communicated during checkout.
We may contact customers to verify order information where reasonably necessary.
If we are unable to fulfill an order, we will notify the customer and arrange an appropriate resolution.
We will not cancel accepted consumer orders arbitrarily or in a manner that violates applicable consumer protection laws.
7. Payment Methods
Our store offers Cash on Delivery (COD) as a payment method.
Customers can place an order online and pay the applicable order amount when the products are delivered.
Cash on Delivery (COD)
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Customers select Cash on Delivery during checkout.
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Payment is collected upon delivery by the relevant delivery or collection service provider.
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The payable amount will be shown during checkout.
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Customers should ensure that they are available to receive their orders.
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Any applicable payment-related charges must be disclosed before the order is placed.
We do not require customers to pay online in advance for orders placed using COD.
If a refund is required for a COD order, we may arrange reimbursement through an appropriate method, such as a bank transfer agreed upon with the customer.
Refunds will be processed in accordance with applicable law and our Return & Refund Policy.
8. Shipping and Delivery
We offer free standard shipping to the delivery destinations supported by our online store.
Orders are shipped using suitable logistics and delivery service providers.
Delivery availability, estimated delivery times, and any relevant shipping conditions will be communicated through our website, checkout, or Shipping Policy.
Delivery estimates may depend on the destination, product availability, order processing, and logistics conditions.
We will make reasonable efforts to deliver orders within the communicated timeframe.
Unless otherwise agreed, goods must be delivered without undue delay and no later than 30 days after conclusion of the contract, as required under applicable EU consumer law.
If delivery is delayed, customers may exercise their rights under applicable consumer protection legislation.
Risk of loss or damage generally passes to the consumer when the consumer, or a third party designated by the consumer other than the carrier, obtains physical possession of the goods, subject to applicable legal exceptions.
For additional information, please refer to our Shipping Policy.
9. Free Returns and Right of Withdrawal
We respect the statutory rights of consumers under applicable European Union consumer protection legislation.
Consumers generally have the right to withdraw from an online purchase within 14 calendar days without providing a reason.
The withdrawal period generally begins on the day the consumer, or a designated third party other than the carrier, receives the goods.
Free Return Shipping
We cover return shipping costs for all eligible returns under our Return & Refund Policy.
This includes eligible returns involving:
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A change of mind
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Products that do not meet customer expectations
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Incorrect sizes or colors
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Damaged products
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Defective products
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Incorrect products received
Customers will not be charged return shipping fees or restocking fees for eligible returns.
We will provide a prepaid return shipping label or arrange another suitable return shipping method at our expense.
To initiate a return, please contact:
Customers exercising their statutory right of withdrawal must communicate their decision within the applicable withdrawal period.
After notifying us of withdrawal, customers must return the goods without undue delay and no later than 14 calendar days after communicating their decision.
Certain statutory exceptions to the right of withdrawal may apply to specific product categories.
For complete information, please refer to our Return & Refund Policy.
10. Refunds
Refunds are processed in accordance with our Return & Refund Policy and applicable consumer protection legislation.
Where a consumer validly exercises the statutory right of withdrawal, we will reimburse all payments received from the consumer, including standard delivery charges where applicable.
Because we offer free standard shipping, there is normally no standard delivery charge to reimburse.
Reimbursement will be made without undue delay and no later than 14 calendar days after we are informed of the consumer's decision to withdraw.
For sales contracts involving goods, we may withhold reimbursement until we receive the returned goods or the customer provides evidence of having sent them back, whichever occurs first.
Refunds will not be subject to administrative fees, restocking fees, or return shipping charges for eligible returns.
Where legally permitted, a deduction may apply for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
For Cash on Delivery purchases, refunds may be arranged by bank transfer or another appropriate method agreed upon with the customer, without additional reimbursement fees.
11. Damaged, Defective, or Incorrect Products
Customers are entitled to receive goods that conform to the purchase contract and applicable legal requirements.
If a product arrives damaged, defective, incomplete, or incorrect, please contact our customer service team.
Email: support@tlamc.shop
Depending on the circumstances and applicable law, consumers may be entitled to:
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Free repair
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Free replacement
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A price reduction
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A full or partial refund
We will cover the costs of remedies for which we are legally responsible, including relevant shipping costs.
Consumers in the European Union generally benefit from a statutory legal guarantee of at least two years for goods, subject to applicable national legislation.
These statutory rights are separate from the 14-day right of withdrawal.
Nothing in these Terms limits or excludes mandatory legal guarantee rights.
12. Order Cancellation
If you wish to cancel an order before dispatch, please contact us promptly.
Email: support@tlamc.shop
We will make reasonable efforts to accommodate cancellation requests before shipment.
If an order has already been dispatched, customers may still exercise their statutory right of withdrawal.
Any cancellation, return, or refund will be handled in accordance with applicable law and our published policies.
13. Intellectual Property
All content displayed on our website, including text, graphics, logos, designs, product descriptions, and other materials, is protected by applicable intellectual property laws where relevant.
Such content may belong to WHITE LABS - COPENHAGEN ApS or its respective licensors and rights holders.
You may use website content for lawful personal and non-commercial purposes.
You must not reproduce, distribute, modify, or commercially exploit protected content without the necessary authorization, except where permitted by law.
Third-party trademarks and brand names remain the property of their respective owners.
14. Third-Party Services and Links
Our website may contain links to third-party websites or services.
These third-party websites may operate under their own terms and privacy policies.
We do not control independent third-party websites and are not responsible for their content or practices, except where liability cannot legally be excluded.
Customers are encouraged to review the applicable terms and privacy policies before using third-party services.
15. Privacy and Personal Data
We respect customer privacy and process personal information in accordance with applicable data protection legislation, including the GDPR.
Personal information may be collected and processed for purposes such as:
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Order processing
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Delivery arrangements
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Cash on Delivery payment collection
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Customer support
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Returns and refunds
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Fraud prevention
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Legal compliance
For further information about how personal information is collected, used, stored, and protected, please refer to our Privacy Policy available on our website.
16. Website Availability and Technical Errors
We make reasonable efforts to maintain the availability, accuracy, and security of our website.
However, temporary interruptions may occur due to maintenance, technical problems, or circumstances beyond our reasonable control.
We may perform necessary maintenance or security updates to protect our services.
Nothing in this section excludes or limits liability that cannot legally be excluded under applicable consumer protection laws.
17. Limitation of Liability
We are responsible for fulfilling our contractual and statutory obligations in accordance with applicable law.
Nothing in these Terms excludes or limits liability for:
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Fraud or fraudulent misrepresentation
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Death or personal injury caused by negligence where such liability cannot be excluded
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Mandatory consumer protection obligations
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Statutory product conformity rights
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Other liabilities that cannot lawfully be excluded or restricted
Any limitation of liability applies only to the extent permitted by applicable law.
These Terms do not deprive consumers of remedies available under mandatory national or European Union legislation.
18. Force Majeure
We will not be responsible for delays caused by extraordinary circumstances beyond our reasonable control to the extent permitted by applicable law.
Such circumstances may include natural disasters, major transportation disruptions, governmental restrictions, or other exceptional events.
If such circumstances affect an order, we will make reasonable efforts to inform affected customers and provide appropriate assistance.
Consumers retain their mandatory rights concerning delayed delivery, cancellation, and refunds.
19. Governing Law and Consumer Protection
These Terms of Service are governed by the laws of Denmark, subject to mandatory consumer protection rules applicable in the customer's country of habitual residence.
Where consumers reside in another European Union member state, this choice of law does not deprive them of protections that cannot be excluded by agreement under the laws applicable to their consumer contract.
Any disputes will be handled in accordance with applicable jurisdiction and consumer protection rules.
Consumers retain the right to bring proceedings before competent courts where provided by applicable law.
20. Complaints and Dispute Resolution
If you have a complaint regarding an order, product, delivery, payment, or refund, please contact our customer service team.
Email: support@tlamc.shop
We will review complaints and make reasonable efforts to resolve them fairly.
Consumers may also have access to competent consumer protection authorities or alternative dispute resolution bodies under applicable national law.
Nothing in these Terms restricts the consumer's right to seek legal remedies through competent authorities or courts.
21. Changes to These Terms
We may update these Terms of Service periodically to reflect changes in legislation, business operations, or website functionality.
Updated Terms will be published on our website with a revised effective date.
Changes will not retroactively reduce the contractual or mandatory statutory rights applicable to orders already accepted.
Customers are encouraged to review these Terms periodically.
22. Contact Information
For questions concerning these Terms of Service, orders, delivery, payment, returns, refunds, or customer rights, please contact:
WHITE LABS - COPENHAGEN ApS
Website: https://tlamc.shop
Email: support@tlamc.shop
Telephone: +45 26 29 22 68
Company Registration Number (CVR): 36077166
Registered Business Address:
Kirstinehøj 1
2770 Kastrup
Denmark
WHITE LABS - COPENHAGEN ApS
https://tlamc.shop
Thank you for shopping with us. We are committed to providing a transparent, secure, and reliable online shopping experience.