Shipping Policy

Last Updated: October 26, 2026

Welcome to tlamc.shop, operated by WHITE LABS - COPENHAGEN ApS.

We are committed to providing a reliable, transparent, and convenient shopping and delivery experience.

This Shipping Policy explains our shipping destinations, delivery times, shipping costs, payment arrangements, order tracking, and procedures for delayed, lost, or damaged shipments.

We offer Free Standard Shipping and Cash on Delivery (COD) for all eligible orders delivered to Germany and Austria.

1. Shipping Destinations

We currently ship to the following countries:

• Germany (Deutschland)

• Austria (Österreich)

We do not currently offer shipping to countries outside Germany and Austria.

Customers must provide a valid delivery address within one of our supported shipping destinations.

2. Shipping Costs

We offer FREE Standard Shipping on all orders to Germany and Austria.

There is no minimum order value required to qualify for free standard shipping.

No standard shipping charges will be added during checkout.

Any applicable charges must be clearly disclosed before the customer places an order.

3. Order Processing Time

Orders are generally processed within 1–2 business days after they have been successfully submitted and accepted.

Order processing includes:

• Order confirmation

• Product availability verification

• Order preparation

• Packaging

• Handover to the shipping carrier

Business days are Monday through Friday, excluding applicable public holidays.

Orders placed during weekends or public holidays will generally begin processing on the next business day.

If an unexpected processing delay occurs, we will make reasonable efforts to inform affected customers.

4. Shipping and Delivery Times

We provide standard shipping to Germany and Austria.

Our estimated delivery times are as follows:

Total Estimated Delivery Time = Order Processing Time + Shipping Transit Time

Delivery estimates are calculated in business days and exclude weekends and applicable public holidays.

The estimated delivery time begins when the order is accepted and includes both processing and transportation.

These estimates are not guaranteed delivery dates.

Unless otherwise agreed, goods will be delivered without undue delay and no later than 30 days after the conclusion of the purchase contract, in accordance with applicable EU consumer protection law.

Customers retain their statutory rights if delivery is delayed.

5. Cash on Delivery (COD)

We offer Cash on Delivery (COD) for orders shipped to Germany and Austria.

Customers can pay for their purchases when the products are delivered.

How Cash on Delivery Works

1. Select the products you wish to purchase.

2. Proceed to checkout.

3. Enter your complete shipping information.

4. Select Cash on Delivery as your payment method.

5. Confirm your order.

6. Receive your package and pay the order amount upon delivery.

The total amount payable will be displayed during checkout.

No undisclosed COD fees will be charged.

Please ensure that you or an authorized recipient is available to receive the shipment and complete payment.

6. Order Confirmation

After placing an order, customers will receive an order confirmation using the contact details provided during checkout.

The confirmation generally includes:

• Order number

• Purchased products

• Order amount

• Shipping address

• Selected payment method

• Order details

If any order information is incorrect, please contact us as soon as possible.

Email: support@tlamc.shop

We will make reasonable efforts to correct the information before dispatch.

7. Shipping Confirmation and Tracking

Once an order has been dispatched, we will provide shipping confirmation when the relevant shipment information becomes available.

Where tracking is supported by the shipping carrier, customers will receive a tracking number or tracking link.

Tracking information may include:

• Shipping carrier

• Tracking number

• Shipment status

• Estimated delivery information

Tracking updates may take some time to appear after dispatch.

If you need assistance tracking your order, please contact our customer service team.

8. Delivery Delays

Although we aim to deliver orders within the estimated timeframe of 6–9 business days, unexpected delays may occasionally occur.

Possible causes include:

• Severe weather conditions

• Transportation disruptions

• Public holidays

• Carrier operational issues

• Incorrect or incomplete delivery information

• Other unforeseen logistics circumstances

If a significant delay occurs, we will make reasonable efforts to notify affected customers.

If goods are not delivered within the agreed period, customers may exercise their rights under applicable consumer protection legislation.

Where required by law, customers may request delivery within an appropriate additional period and terminate the contract if delivery is not completed within that period.

In circumstances where applicable law permits immediate termination, no additional delivery period is required.

Any applicable refunds will be processed in accordance with statutory requirements.

9. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate delivery information during checkout.

Please ensure the following details are correct:

• Full name

• Street address

• House or apartment number

• Postal code

• City

• Country

• Telephone number

If you notice an error after placing your order, please contact us immediately.

Email: support@tlamc.shop

We will make reasonable efforts to correct the address before shipment.

Once the package has been dispatched, address changes may depend on the shipping carrier's capabilities.

Any related costs or remedies will be handled in accordance with applicable law.

10. Failed Delivery Attempts

If the carrier is unable to complete delivery, another delivery attempt or an alternative delivery arrangement may be offered.

Customers may receive instructions from the carrier regarding redelivery or parcel collection.

For Cash on Delivery orders, payment is generally collected when the shipment is successfully delivered.

If you are unable to receive your order, please contact us.

Customers wishing to cancel or withdraw from a purchase should clearly communicate their decision to our customer service team.

Refusing delivery does not necessarily constitute a formal exercise of the statutory right of withdrawal.

Any applicable costs will be handled in accordance with consumer protection legislation.

11. Lost Packages

If your order has not arrived within the expected delivery period, please contact us.

Email: support@tlamc.shop

Please provide your order number and delivery information.

We will investigate the shipment with the relevant logistics provider.

Where a package is lost before the risk has legally passed to the customer, we will provide an appropriate remedy in accordance with applicable law.

Depending on the circumstances, this may include replacement or reimbursement.

Customers will not be required to bear the loss of goods while we remain legally responsible for delivery.

12. Damaged or Incorrect Products

If you receive a damaged, defective, incomplete, or incorrect product, please contact our customer service team as soon as reasonably possible.

Please provide:

• Your order number

• A description of the issue

• Relevant photographs, if available

We will review your request and provide an appropriate solution under applicable consumer protection laws.

Depending on the circumstances and your statutory rights, available remedies may include:

• Free repair

• Free replacement

• Price reduction

• Full or partial refund

We will cover costs for which we are legally responsible, including relevant return shipping costs.

13. Customs Duties and Import Charges

We currently ship to Germany and Austria.

Any applicable VAT or other mandatory charges will be handled in accordance with relevant tax and consumer protection legislation.

If an order is shipped from outside the European Union and import-related charges apply, those charges and the party responsible for paying them must be clearly disclosed before the customer places the order.

Customers will not be charged undisclosed mandatory delivery-related fees after checkout.

14. Free Returns and Refunds

We offer free return shipping for all eligible returns in accordance with our Return & Refund Policy.

Consumers generally have the right to withdraw from eligible online purchases within 14 calendar days after receiving the goods.

For eligible returns:

• Return shipping is free.

• We cover return shipping costs.

• No restocking fees are charged.

• We provide prepaid return shipping arrangements.

• Refunds are processed within applicable statutory deadlines.

For Cash on Delivery orders, refunds may be arranged through bank transfer or another appropriate method agreed upon with the customer.

To initiate a return, please contact:

support@tlamc.shop

For complete details, please refer to our Return & Refund Policy.

15. Customer Service and Contact Information

For questions regarding shipping, delivery times, order tracking, COD payments, lost packages, or damaged shipments, please contact us.

Company Name: WHITE LABS - COPENHAGEN ApS

Website: https://tlamc.shop

Customer Service Email: support@tlamc.shop

Telephone: +45 26 29 22 68

Company Registration Number (CVR): 36077166

Registered Business Address:

Kirstinehøj 1
2770 Kastrup
Denmark

Our registered business address is provided for company identification purposes and is not necessarily the warehouse or designated return shipping address.

For return shipping instructions, please contact customer support.

16. Changes to This Shipping Policy

We may update this Shipping Policy periodically to reflect changes in shipping services, logistics operations, or applicable legislation.

Any updates will be published on this page with the revised date.

Changes will not retroactively reduce mandatory consumer rights or alter accepted contractual commitments without a lawful basis.

For additional assistance, please contact:

support@tlamc.shop

WHITE LABS - COPENHAGEN ApS
Kirstinehøj 1, 2770 Kastrup, Denmark
CVR: 36077166
Email: support@tlamc.shop
Phone: +45 26 29 22 68
Website: https://tlamc.shop