Last Updated: October 26, 2026
Welcome to tlamc.shop, operated by WHITE LABS - COPENHAGEN ApS.
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect personal data when you visit our website, place an order, contact our customer service team, or otherwise interact with our online store.
We process personal data in accordance with applicable data protection legislation, including the European Union General Data Protection Regulation (GDPR), Regulation (EU) 2016/679, and applicable Danish data protection laws.
By using our website, you acknowledge that you have been provided with this Privacy Policy. Where consent is legally required, we will request it separately.
1. Data Controller and Company Information
The data controller responsible for the processing of your personal information is:
Company Name: WHITE LABS - COPENHAGEN ApS
Website: https://tlamc.shop
Email: support@tlamc.shop
Telephone: +45 26 29 22 68
Company Registration Number (CVR): 36077166
Registered Business Address:
Kirstinehøj 1
2770 Kastrup
Denmark
For privacy-related questions or requests concerning your personal data, please contact us at support@tlamc.shop.
2. Personal Information We Collect
We collect personal information that is necessary to operate our online store, process orders, provide customer support, and comply with applicable legal obligations.
Depending on how you interact with our website, we may collect the following categories of information.
2.1 Personal Identification Information
-
Full name
-
Email address
-
Telephone number
-
Billing address
-
Shipping address
-
Country and postal code
2.2 Order and Transaction Information
-
Products purchased
-
Order number
-
Order date
-
Order value
-
Order status
-
Delivery information
-
Payment method
-
Return and refund records
Our store offers Cash on Delivery (COD) as a payment method.
For COD orders, payment is collected upon delivery through the relevant delivery or payment service provider.
We may receive information confirming whether payment has been completed.
Where a refund is processed by bank transfer, we may collect the banking information reasonably necessary to complete that refund.
2.3 Technical and Usage Information
When you visit our website, certain technical information may be collected automatically, including:
-
IP address
-
Browser type and version
-
Device type
-
Operating system
-
Referring website
-
Pages visited
-
Website interaction data
-
Date and time of visits
-
Cookie identifiers, where applicable
This information helps us maintain website functionality, protect our services, and understand how visitors use our store.
2.4 Customer Communication Information
When you contact our customer service team, we may collect:
-
Your name and contact information
-
Email correspondence
-
Customer service requests
-
Complaints and feedback
-
Return and refund inquiries
-
Other information voluntarily provided by you
We use this information to respond to your requests and provide customer assistance.
3. How We Use Your Personal Information
We process personal information for legitimate business purposes and in accordance with applicable data protection laws.
3.1 Order Processing and Fulfillment
We use your personal information to:
-
Confirm and process orders
-
Arrange product shipment
-
Coordinate Cash on Delivery payments
-
Provide order confirmations
-
Communicate delivery updates
-
Process returns, exchanges, and refunds
-
Resolve order-related issues
3.2 Customer Service
We use personal information to respond to inquiries, provide assistance, investigate complaints, and resolve customer service issues.
3.3 Website Operation and Security
We may use technical information to:
-
Maintain website functionality
-
Identify and prevent fraud
-
Protect against unauthorized access
-
Detect technical problems
-
Improve website performance
-
Maintain the security of customer information
3.4 Marketing and Advertising
Where permitted by applicable law, we may use personal information to:
-
Send promotional communications
-
Inform customers about new products
-
Provide relevant offers
-
Measure advertising effectiveness
-
Improve marketing campaigns
Where consent is required, we will obtain your consent before sending marketing communications or using non-essential tracking technologies.
You may withdraw your marketing consent at any time.
3.5 Legal Compliance
We may process personal information to comply with applicable legal obligations, including accounting, taxation, consumer protection, and regulatory requirements.
4. Legal Bases for Processing Personal Data
Under Article 6 of the GDPR, we rely on the following legal bases where applicable.
Performance of a Contract – Article 6(1)(b)
We process personal information when necessary to fulfill your order, arrange delivery, handle payments, and provide contractual customer services.
Legal Obligation – Article 6(1)(c)
We process certain information to comply with applicable accounting, tax, consumer protection, and other legal requirements.
Legitimate Interests – Article 6(1)(f)
We may process personal information where necessary for legitimate interests, such as preventing fraud, protecting our website, maintaining service security, and managing customer relationships, provided those interests are not overridden by your rights and freedoms.
Consent – Article 6(1)(a)
Where required, we obtain your consent for activities such as non-essential cookies, personalized advertising, and certain marketing communications.
You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.
5. Cash on Delivery (COD) Payments
Our store offers Cash on Delivery (COD).
Customers pay for their orders when the products are delivered.
To facilitate COD transactions, we may share necessary order information with shipping companies and payment collection service providers.
This information may include:
-
Customer name
-
Delivery address
-
Telephone number
-
Order reference
-
Amount payable upon delivery
We share only the information reasonably necessary to arrange delivery and payment collection.
For refunds requiring bank transfers, we may request the banking information necessary to complete the transaction.
We do not request banking passwords, online banking login credentials, or payment card PINs.
6. Shipping, Returns, and Refunds
We offer free standard shipping and free returns in accordance with our published Shipping Policy and Return & Refund Policy.
To arrange delivery, we may share necessary customer information with logistics and delivery service providers.
For returns and refunds, we may process:
-
Order details
-
Customer contact information
-
Return requests
-
Product condition information
-
Refund amounts
-
Refund payment details, where necessary
We use this information solely for legitimate order fulfillment, return management, refund processing, and related legal or customer service purposes.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate the online store and improve the shopping experience.
Cookies are small data files stored on your device when you visit a website.
We may use the following categories of cookies.
7.1 Strictly Necessary Cookies
These cookies support essential website functions, including:
-
Shopping cart functionality
-
Checkout processes
-
Website security
-
Session management
-
Fraud prevention
Strictly necessary cookies may be used without consent where permitted by applicable law.
7.2 Analytics Cookies
Analytics cookies help us understand website usage and performance.
Where required by applicable law, analytics cookies will only be activated after obtaining your consent.
7.3 Advertising and Marketing Cookies
Marketing cookies may be used to measure advertising performance and provide relevant advertisements.
These technologies may be associated with advertising platforms such as Google Ads or other providers, where such services are enabled.
Non-essential advertising cookies and tracking technologies will only be used where a valid legal basis exists, including consent where required.
7.4 Cookie Preferences
Where consent is required, you can accept, reject, or manage non-essential cookies through the cookie consent interface provided on our website.
You may withdraw or modify your consent at any time through the available cookie preference controls.
You may also manage cookies through your browser settings.
Disabling certain cookies may affect some website features.
8. Shopify and Third-Party Service Providers
Our online store is powered by Shopify.
Shopify provides the e-commerce infrastructure used to operate our website, manage products, process orders, and support store functionality.
We may share personal information with trusted service providers where necessary for legitimate business operations.
These providers may include:
-
Shopify and its authorized service providers
-
Shipping and logistics companies
-
Cash on Delivery collection providers
-
Customer support service providers
-
Website hosting and technical service providers
-
Fraud prevention and security providers
-
Analytics and advertising service providers, where enabled
-
Accounting and professional service providers
Service providers acting as processors are required to process personal information under appropriate contractual and legal safeguards.
Some third parties may act as independent data controllers for specific processing activities.
We do not sell personal information to third parties for monetary compensation.
Where personal information is disclosed for advertising or other purposes, we will comply with applicable transparency, consent, and data protection requirements.
For more information about Shopify's privacy practices, please visit:
https://www.shopify.com/legal/privacy
9. International Data Transfers
Because our online store uses international technology and service providers, personal information may be processed outside the European Economic Area (EEA).
Where personal data is transferred to countries outside the EEA, we will ensure that appropriate safeguards are in place as required by applicable data protection legislation.
These safeguards may include:
-
European Commission adequacy decisions
-
Standard Contractual Clauses approved by the European Commission
-
Additional technical and organizational protections
-
Other lawful transfer mechanisms recognized under the GDPR
You may contact us for further information about applicable international data transfer safeguards.
10. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy or to comply with applicable legal obligations.
Retention periods depend on the type of information and the purpose of processing.
For example:
-
Order and transaction records may be retained for accounting and tax compliance.
-
Customer service correspondence may be retained as necessary to resolve inquiries or disputes.
-
Return and refund information may be retained to comply with consumer protection and accounting obligations.
-
Marketing information will be retained only while a valid legal basis exists or until consent is withdrawn, subject to applicable requirements.
-
Technical and security records will be retained for periods appropriate to their purpose.
Where Danish bookkeeping legislation applies, relevant accounting records are generally required to be retained for five years from the end of the financial year to which they relate.
When personal information is no longer required, we will delete, anonymize, or securely dispose of it, unless continued retention is legally required.
11. Data Security
We implement appropriate technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.
These measures may include:
-
Secure HTTPS connections
-
Access controls
-
Restricted access to personal information
-
Security monitoring
-
Appropriate service provider safeguards
-
Secure data handling procedures
Although we take reasonable measures to protect personal information, no method of electronic transmission or storage is completely secure.
If a personal data breach occurs, we will take appropriate action and notify relevant authorities or affected individuals where required by applicable law.
12. Your Rights Under the GDPR
If the GDPR applies to the processing of your personal information, you may have the following rights.
Right of Access
You may request confirmation of whether we process your personal data and obtain access to that information.
Right to Rectification
You may request correction of inaccurate or incomplete personal information.
Right to Erasure
You may request deletion of your personal information where the applicable legal conditions are met.
Right to Restrict Processing
You may request restrictions on the processing of your personal information in certain circumstances.
Right to Data Portability
Where applicable, you may request to receive certain personal data in a structured, commonly used, and machine-readable format.
Right to Object
You may object to processing based on legitimate interests in certain circumstances.
You also have the right to object at any time to the processing of your personal information for direct marketing purposes.
Right to Withdraw Consent
Where processing is based on consent, you may withdraw your consent at any time.
Rights Regarding Automated Decision-Making
You have rights concerning decisions based solely on automated processing, including profiling, where such decisions produce legal or similarly significant effects.
To exercise your rights, please contact:
We will respond without undue delay and generally within one month of receiving your request, subject to extensions permitted under applicable law.
We may request reasonable information to verify your identity before fulfilling certain requests.
13. Right to Lodge a Complaint
If you believe that your personal information has been processed unlawfully, you have the right to lodge a complaint with a competent data protection supervisory authority.
Our company is established in Denmark.
The Danish data protection supervisory authority is:
Datatilsynet (Danish Data Protection Agency)
Website: https://www.datatilsynet.dk
You may also contact the competent supervisory authority in the EU or EEA country of your habitual residence, place of work, or the location of an alleged infringement, as permitted by applicable law.
We encourage customers to contact us first so we can attempt to resolve privacy-related concerns.
14. Children's Privacy
Our online store is not intended to collect personal information directly from children without the appropriate legal authorization.
We do not knowingly collect personal information from children in circumstances where parental or guardian consent is required and has not been obtained.
If you believe that a child has provided personal information unlawfully, please contact us at:
We will investigate and take appropriate action in accordance with applicable law.
15. Third-Party Websites
Our website may contain links to external websites or services operated by third parties.
We are not responsible for the privacy practices or content of independent third-party websites.
We encourage customers to review the privacy policies of external websites before providing personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in applicable laws, business practices, technologies, or data processing activities.
When changes are made, we will update the "Last Updated" date at the top of this policy.
Where required by applicable law, we will provide additional notice or request consent before implementing relevant changes.
We encourage customers to review this page periodically.
17. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us.
Company Name: WHITE LABS - COPENHAGEN ApS
Website: https://tlamc.shop
Email: support@tlamc.shop
Telephone: +45 26 29 22 68
Company Registration Number (CVR): 36077166
Registered Business Address:
Kirstinehøj 1
2770 Kastrup
Denmark
For privacy-related inquiries, please use:
WHITE LABS - COPENHAGEN ApS
https://tlamc.shop
We are committed to protecting your privacy and handling your personal information responsibly, transparently, and in accordance with applicable data protection laws.