Last Updated: October 26, 2026
Welcome to tlamc.shop, operated by WHITE LABS - COPENHAGEN ApS.
We are committed to providing a transparent, fair, and reliable shopping experience. Customer satisfaction is important to us, and we aim to make the return and refund process straightforward and convenient.
This Return & Refund Policy explains your rights and the procedures for returning products, requesting refunds, and reporting damaged, defective, or incorrect items.
Our store offers free standard shipping, free returns, and Cash on Delivery (COD).
This policy is intended to comply with applicable European Union consumer protection legislation and does not limit any mandatory statutory consumer rights.
1. 14-Day Right of Withdrawal
In accordance with applicable European Union consumer protection laws, consumers generally have the right to withdraw from an online purchase within 14 calendar days without providing a reason.
The withdrawal period begins on the day you, or a third party designated by you other than the carrier, receives the goods.
For orders containing multiple products delivered separately, the withdrawal period begins when the final item is received.
To exercise your right of withdrawal, you must inform us of your decision before the 14-day withdrawal period expires.
You can contact us at:
Email: support@tlamc.shop
Phone: +45 26 29 22 68
You may use the following statement:
"I hereby notify you that I wish to withdraw from my purchase made through tlamc.shop."
Please include your order number and contact information so we can identify your order.
2. Return Eligibility
Customers may exercise their statutory right of withdrawal within 14 calendar days of receiving their order, subject to applicable legal exceptions.
To help us process returns efficiently, we recommend that:
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Products include their original accessories, components, and manuals.
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Products are securely packaged for return transportation.
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The order number or proof of purchase is included.
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Original packaging is used whenever reasonably possible.
Customers are entitled to inspect and handle products to the extent necessary to establish their nature, characteristics, and functioning.
Handling beyond what is necessary may result in a deduction for diminished value, where permitted by applicable law.
Missing original packaging does not automatically invalidate the statutory right of withdrawal.
Certain products may be exempt from the right of withdrawal under applicable law, including qualifying personalized goods, perishable products, and certain sealed hygiene-related products once unsealed.
Any applicable exceptions will be communicated in accordance with legal requirements.
3. Free Return Shipping
We offer free return shipping for all eligible returns.
WHITE LABS - COPENHAGEN ApS covers the return shipping costs for eligible returns, including:
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Returns due to a change of mind
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Products that do not meet customer expectations
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Incorrect sizes or colors
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Damaged products
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Defective or malfunctioning products
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Incorrect products received
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Other eligible returns under this policy
Customers are not required to pay return shipping fees for eligible returns processed through our designated return procedure.
Our customer service team will provide a prepaid return shipping label or arrange another suitable return shipping method at our expense.
No return shipping fees or restocking fees will be charged for eligible returns.
Please contact us before sending your return so we can provide the correct return instructions and shipping arrangements.
4. How to Request a Return
To initiate a return, please follow the steps below.
Step 1: Contact Customer Support
Send an email to:
Please provide:
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Your order number
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Your full name
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Your contact information
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The product you wish to return
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The reason for returning the product (optional for statutory withdrawal)
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Photographs, if the product is damaged or defective
Step 2: Receive Return Instructions
Our customer service team will provide the appropriate return instructions and the designated return address.
Where shipping is required, we will arrange a prepaid return shipping label or another return method at our expense.
Step 3: Return Your Product
After notifying us of your withdrawal, please send the goods back without undue delay and no later than 14 calendar days after communicating your decision to withdraw.
Please package the product securely to prevent damage during transportation.
Step 4: Return Inspection
Once the returned product arrives, we may inspect it to confirm its condition and determine whether any legally permitted deduction for diminished value applies.
Step 5: Receive Your Refund
Your refund will be processed in accordance with the refund deadlines and conditions described below.
5. Refund Processing and Timeframes
If you exercise your statutory right of withdrawal, we will reimburse all payments received from you, including standard delivery charges where applicable.
Since we offer free standard shipping, there is normally no standard delivery charge to reimburse.
Refunds will be issued without undue delay and no later than 14 calendar days after we are informed of your decision to withdraw.
For contracts involving goods, we may withhold reimbursement until we have received the returned products or you have provided evidence of having sent them back, whichever occurs first.
Refunds will not be subject to return shipping charges, administrative fees, or restocking fees.
Where legally permitted, deductions may apply for diminished value caused by handling beyond what is necessary to inspect the goods.
Refunds will be issued using the original payment method unless an alternative refund method is expressly agreed upon and permitted by applicable law.
Customers will not incur additional fees as a result of the reimbursement.
6. Cash on Delivery (COD) Refunds
Our store supports Cash on Delivery (COD), allowing customers to pay for their orders when they are delivered.
For purchases paid through COD, refunds cannot normally be returned automatically through the original payment method.
In these cases, our customer service team will contact you to arrange an appropriate refund method, such as a bank transfer.
If a bank transfer is agreed upon, we may request the following information:
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Account holder's name
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IBAN or relevant bank account details
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Other information reasonably necessary to complete the refund
Your banking information will be handled securely and used only for legitimate refund processing purposes, in accordance with our Privacy Policy.
COD refunds will be processed within the applicable statutory refund deadlines.
No additional refund processing fees will be charged.
Customers will not be required to accept store credit or gift cards instead of a monetary refund where a monetary refund is legally required.
7. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, incomplete, or incorrect product, please contact our customer service team as soon as reasonably possible.
Email: support@tlamc.shop
Please include:
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Your order number
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A description of the issue
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Relevant photographs, if available
We will review the issue and provide an appropriate solution in accordance with applicable consumer protection legislation.
Depending on the circumstances and your statutory rights, available remedies may include:
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Free repair
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Free replacement
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A price reduction
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A full or partial refund
We will cover all return shipping costs for valid claims involving damaged, defective, or incorrect products.
Customers will not be charged for remedies that must be provided free of charge under applicable law.
Nothing in this section limits your statutory rights relating to non-conforming goods.
8. Product Exchanges
If you wish to exchange a product for a different size, color, or model, please contact us at:
Exchanges are subject to product availability.
Where an exchange is approved, we will provide the appropriate instructions.
If a direct exchange is unavailable, you may return the eligible product free of charge and place a new order.
Any price differences between products will be communicated before the exchange is completed.
This exchange procedure does not affect your statutory rights regarding defective or non-conforming goods.
9. Order Cancellations
If you wish to cancel your order before shipment, please contact us as soon as possible.
Email: support@tlamc.shop
We will make reasonable efforts to cancel the order before dispatch.
If your order has already been shipped, you may still exercise your statutory right of withdrawal.
Eligible returns following cancellation or withdrawal will be processed under our free return shipping policy.
10. Refused or Unclaimed Deliveries
If you are unable to accept a Cash on Delivery order, please contact our customer service team as soon as possible.
Refusing delivery does not necessarily constitute a formal exercise of the statutory right of withdrawal.
Customers wishing to withdraw from a purchase should clearly communicate their decision to us.
Where an order is returned following a valid withdrawal, we will not charge return shipping fees.
Any other treatment of refused or unclaimed deliveries will comply with applicable consumer protection laws.
11. Statutory Consumer Rights
This policy does not exclude, restrict, or replace any mandatory consumer rights provided under applicable European Union or national legislation.
Consumers may have statutory rights concerning the conformity of goods, including a legal guarantee period of at least two years under applicable EU consumer sales rules.
These rights are separate from the 14-day right of withdrawal.
Where national legislation provides additional or stronger consumer protections, those mandatory provisions will apply.
Our free return shipping policy is an additional customer benefit and does not reduce any statutory rights.
12. Customer Support
If you have questions about returns, refunds, exchanges, order cancellations, or your consumer rights, please contact us.
Company Name: WHITE LABS - COPENHAGEN ApS
Website: https://tlamc.shop
Customer Service Email: support@tlamc.shop
Telephone: +45 26 29 22 68
Company Registration Number (CVR): 36077166
Registered Business Address:
Kirstinehøj 1
2770 Kastrup
Denmark
Please note that our registered business address is provided for company identification purposes and is not necessarily the designated return shipping address.
Customers should contact our customer service team to receive the appropriate return address and prepaid return shipping arrangements.
13. Policy Updates
We may update this Return & Refund Policy from time to time to reflect changes in applicable legislation, business operations, or customer service procedures.
Any updates will be published on this page with the revised date.
Changes will not retroactively reduce mandatory consumer rights applicable to purchases already made.
For further assistance, please contact:
WHITE LABS - COPENHAGEN ApS
Kirstinehøj 1, 2770 Kastrup, Denmark
CVR: 36077166
Email: support@tlamc.shop
Phone: +45 26 29 22 68
Website: https://tlamc.shop